New Support for Japanese shards

Posted by Bonnie Armstrong | 2015 Apr 22 20:02 -0400 GMT

こんにちは皆さん。

わたしたちはもう一人、日本シャード向けにPlayer Event Coordinator (PEC)
を増員することをお知らせできることを嬉しく思います。彼は5月1日にイベントを行いたいすべてのプレーヤーを支援するために業務をスタートさせます。彼の名前は
Naniwa (浪速) です。ご依頼は pec.naniwa@gmail.com
まで日本語でどうぞ。ルールは従来のものが適用されますが、彼がすべてのプレーヤーを支援できるよう、依頼は2週間前までに送るようにしてください。

どうもありがとう。

Greetings Everyone,

2015 Apr 22 20:02 GMT

Publish 89.1 - Update

Posted by Bonnie Armstrong | 2015 Apr 02 18:02 -0400 GMT
Update 04/02/2015 5:03pm ET: The classic client patch issue has been resolved.


Good Afternoon Everyone,

     Today everyone will receive a new client that is mandatory.  You will need this client to log in and see the new art.  By Saturday, April 4, 2015 at 12:00pmET you can head to the City of Britain and look for a pretty pink squirrel that you can double click to get one of two types of new potted plants.  We have put in 2 rare hues and 16 other hues.  We hope you enjoy them.

    Below are a few bugs we have also wanted to go ahead and get fixed.
  • Corrected an issue where the gold picked up at Champ Spawns followed house IDOC loot rules which prevents picking up items too quickly.
  • Corrected an issue where IDOCs were not falling exactly at the 5,10, or 15 hours.  Players are able to get their house back even in the IDOC state but accounts must be renewed atleast two hours before it drops or it will not be returned to you.
  • Corrected an issue related to teleporting to Haven.
  • Enhanced Client containers with over 125 items that are not bank boxes will default to list view.

Happy Easter Everyone,

UO Team

2015 Apr 02 18:02 GMT

Europa

Posted by From the Devs | 2015 Mar 20 14:07 -0400 GMT
Greetings Everyone,

   The problem that caused Europa not to return after their normal maintenance is currently resolved.  We appreciate your patience during this down time.

UO Team


2015 Mar 20 14:07 GMT

How to contact the Player Event Coordinator (PEC)

Posted by Bonnie Armstrong | 2015 Mar 13 16:33 -0400 GMT
Happy Friday Everyone,

2015 Mar 13 16:33 GMT

Extended down time on Japanese shards

Posted by Bonnie Armstrong | 2015 Mar 03 18:11 -0500 GMT

こんにちはみなさん

本日の大和、出雲、倭国シャードにおける通常メンテナンスはおよそ2時間かかる見込みです。

メンテナンス時間短縮のため、近々すべてのシャードにおいて同種のメンテナンスを行う予定です。

どうぞよろしくお願い致します。

UOチーム

Greetings Everyone,

Today during the normal maintenance cycle Yamato, Izumo an Wakoku will have an extended down time of approx. 2 hours. We will be doing maintenance in the near future on all shards to cut down on maintenance times.

Thank you,

UO Team

2015 Mar 03 18:11 GMT

Publish 89 World Wide

Posted by Bonnie Armstrong | 2015 Feb 23 19:27 -0500 GMT
Good afternoon everyone,

   We will be releasing a new client and Publish 89 to European shards this evening and all North American shards during the regular morning maintenance cycles.


IDOC Housing changes

The changes we have made are to IDOC houses. Below are the details of the changes we have made:

  • When a house goes into the condemned stage the house will go private and all access will be removed.

  • Trial accounts will no longer be able to pick up loot from an IDOC house

  • When the house drops Grubbers will spawn with some of the house loot in their packs, you will have to chase them down to get the loot they have.

  • After a house is in the IDOC stage the timers are no longer random, it will drop at either 5, 10, or 15 hours, with the exception of houses with rental vendors. Houses with rental vendors will become OSI owned and have to go through a cycle for the second time to notify vendor owners.

     

2015 Feb 23 19:27 GMT

West Coast Shards down

Posted by Bonnie Armstrong | 2015 Feb 23 15:18 -0500 GMT
All shards are now up and running.  Thank you for your patience with us while we corrected this problem.

Mesanna

Good morning,

   We are having some technical issues with the cloud servers, which is the reason why the West Coast shards are currently down.  We hope to have this issue resolved and shards back up in approx.2.5 hours. 

Thank you,
UO Team
2015 Feb 23 15:18 GMT

New Callback Service Offer

Posted by Bonnie Armstrong | 2015 Feb 20 20:42 -0500 GMT

Greetings everyone,

In an effort to increase the quality of support and streamline assistance for certain account and billing-related issues, Broadsword is now pleased to offer a new phone callback service to help resolve complex account and billing issues.

2015 Feb 20 20:42 GMT

Publish 89 to Izumo and Origin

Posted by Bonnie Armstrong | 2015 Feb 18 18:56 -0500 GMT
Good Afternoon Everyone,

   We will be pushing Publish 89 to Izumo this afternoon during their normal Maintenance cycle and Origin will get it in the morning after their maintenance cycle.  Please remember that  character transfers for those two shard will be unavailable until we publish this out to production early next week.

2015 Feb 18 18:56 GMT

Housing Issue

Posted by Bonnie Armstrong | 2015 Feb 15 21:38 -0500 GMT
Good Afternoon everyone,

   Due to the large number of houses going into decay we have turned off the Housing Warehouse until we can look into this issue further.  We will keep everyone informed as to when it will be turned back on as soon as possible.  Due to the holiday tomorrow we will not return to the office until Tuesday.  

Have a great weekend,

UO Team

2015 Feb 15 21:38 GMT

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