We have improved the way to contact our Billing Support for Ultima Online. If you have a problem that you need help with you can either email support@ultimaonline.com, or visit help.ea.com. This website offers you a form to make sure that all necessary information get to our billing advisors.
If you are based in the US, this website allows you to leave your phone number for us to call you back. We are actively pursuing expanding phone support outside the US.
To use help.ea.com, login with your EA Account and click on ‘Talk to a Game Advisor’ on the right side of the page. On the following page please:
- Enter Ultima Online as the product
- Select “Billing/Purchasing” as the category
- Select the contact option and enter your details
