For each city, each player character has individual ratings for Love, Hate, and Neutrality. These values are numeric and the raw values are not displayed. Performing beneficial acts in a city causes the city to gain Love for that character Performing negative acts in a city causes the city to gain Hate for that character Any time a city gains Love for a character, a small fraction of the city’s Hate for that character is converted into Neutrality Any time a city gains Hate for a character, and that city already had Love for that character, some of that Love […]

We have improved the way to contact our Billing Support for Ultima Online. If you have a problem that you need help with you can either email support@ultimaonline.com, or visit help.ea.com. This website offers you a form to make sure that all necessary information get to our billing advisors. If you are based in the US, this website allows you to leave your phone number for us to call you back. We are actively pursuing expanding phone support outside the US. To use help.ea.com, login with your EA Account and click on ‘Talk to a Game Advisor’ on the right […]

Update 8:00pm EDT: The shard is once again available. The shard Oceania is currently unavailable. We are investigating the issue and will try to solve it as soon as possible.

The Live Authentification service and the connection to the Ultima Online shards have been restored after a long power outage. Please note, that during the outage our Customer Support was unable to address any appeals and ticket response may be delayed for a while. Thank you for your support.

Did you witness the downfall of Exodus during the weekend? UO in action has collected some impressions of the action on Catskill, Atlantic and Pacific and is looking forward to bringing you more videos from other shards to. See if you can find yourself in the crowd.

Update 11:30 am EST: Atlantis is back online. Update 8:45 am EST: Legends is back online. Greetings! We will be bringing the shards Atlantic and Legends offline tomorrow, Friday February 10, at 8:00 am EST (13:00 GMT) for an essential hardware maintenance. At this time we anticipate that both shards will be back online no later than 1:00 pm EST (18:00 GMT). Please be sure to check the Herald for updates regarding this downtime.

Hello everyone,   First off I would like to thank everyone for their kind words to me regarding my promotion. I am writing this because some of you wanted an official Producer Letter so here goes.  First I would like to address the Exodus Event reward.  The +5 stat scroll will be put in the game as a permanent drop. This is something that was discussed as a team from the very beginning, so if you did not get one at Exodus or were not able to be at the event, you will  be able to get it later. The second […]

Written by the EM Team     Dupre’s gleaming platemail was scarred and battered as he approached the walled sandstone city, great strips of it ripped away by the attacks of the vicious mechanical beasts. He’d left too many men, elves, and gargoyles dead in the final struggle to rid them of the foul beast Exodus…and despite Sacrifice being a virtue, he wondered if it hadn’t taken more than its share this time. And why did it seem that those younger, faster, and stronger than he were so oft chosen while Sacrifice had merely passed him by all these years? Or […]

As I am sure most of you have noticed there is an uneasy feeling in our world. This is an official notice for a Call to Arms…please check the times below for your shard and support Lord Dupre!   Shard Date Time EDT Legends  6/25/2012  9 EDT Atlantic 6/22/2012  9 EDT Lake Superior  6/25/2012  8EDT Great Lakes  6/23/2010  9 EDT Chesapeake 6/23/2012 9 EDT Catskills 6/22/2012  7 EDT Siege 6/23/2012 3 EDT Origin 6/22/2012 6:30 PDT Pacific  6/22/2012  8 PDT Sonoma  6/25/2012 9 EDT Lake Austin  6/23/2012  9:30 CDT Baja 6/24/2012 10 EDT Napa Valley 6/23/2012 10 EDT Drachenfells  6/24/2012 […]

Update 11:15 am EST: The maintenance ended, the account center is back online. Greetings, We will bring down the Account Center for a short maintenance today, Thursday February 9th, at 10:45am EST (16:45 CET). During the maintenance you will not be able to change subscription or redeem game codes. At the moment we anticipate the Account Center to be back online at 11:45am EST (17:45 CET). Thank you for your understanding.