Wanted to take a few moments to let you know about an issue that has been discovered with House Customization. . You can not customize you house unless you are the OWNER of that house, being on the account does not matter you have to be the one that placed the house. If by any chance you have deleted the house owner on that account then please page a GM and they will help you with correcting this issue.
I just wanted to let everyone know it is a bug and we are aware of it and we are working on a solution.
Have a great weekend everyone.