The Herald

UO Herald - Hotfix

West Coast Shards Down

All shards are now up and running.  Thank you for your patience with us while we corrected this problem.

Mesanna

Good morning,

We are having some technical issues with the cloud servers, which is the reason why the West Coast shards are currently down.  We hope to have this issue resolved and shards back up in approx.2.5 hours.

Thank you,
UO Team


UO Herald - Support

New Callback Service Offer

Greetings everyone,

In an effort to increase the quality of support and streamline assistance for certain account and billing-related issues, Broadsword is now pleased to offer a new phone callback service to help resolve complex account and billing issues.

Please be aware that in-game issues are not part of this new initiative. Our Support team will attempt to resolve all account and billing-related issues via email first. The callback service will only be offered in situations where all attempts to resolve the issue via email have been exhausted. Our aim is to lessen the amount of back and forth sometimes required to reduce the total resolution time of complex, account and billing-related issues.

Tentatively, the Customer Support Team will be able to make callbacks between the hours of *12PM – 12AM EST* (noon – midnight) or *5PM – 5AM GMT*. Please keep that timeframe in mind when coordinating with the Support Team to setup a callback.

At this time, callbacks will only be offered in English.

Thank you,
UO Team


Publish 89 to Izumo and Origin

Good Afternoon Everyone,

We will be pushing Publish 89 to Izumo this afternoon during their normal Maintenance cycle and Origin will get it in the morning after their maintenance cycle.  Please remember that  character transfers for those two shard will be unavailable until we publish this out to production early next week.

I would also like to let everyone know that the Housing Database will be turned back on Friday  2/20/2015.  If you feel your house is in decay and should not be,  please either page a GM in game or email support@ultimaonline.com so we can help with this on an individual basis.  When we turn on the housing database the decay of houses will pick back up where they left off.

Thank you,

UO Team


UO Herald - Game Updates

Housing Issue

Good Afternoon everyone,

   Due to the large number of houses going into decay we have turned off the Housing Warehouse until we can look into this issue further.  We will keep everyone informed as to when it will be turned back on as soon as possible.  Due to the holiday tomorrow we will not return to the office until Tuesday.  

Have a great weekend,

UO Team


Additions to Publish 89

Greetings everyone,

We wanted to let everyone know we have added a few additional revisions to Publish 89, these can not be seen on TC1 but will be active when it goes to Production.  The changes we have made are to IDOC houses.  Below are the details of the changes we have made:

  • When a house goes into the condemned stage the house will go private and all access will be removed.
  • Trial accounts will no longer be able to pick up loot from an IDOC house
  • When the house drops Grubbers will spawn with some of the house loot in their packs, you will have to chase them down to get the loot they have.
  • After a house is in the IDOC stage the timers are no longer random, it will drop at either 5, 10, or 15 hours, with the exception of houses with rental vendors. Houses with rental vendors will become OSI owned and have to go through a cycle for the second time to notify vendor owners.

The UO Team would like to wish everyone a Happy Valentines Day!!

UO Team


Publish 89 for TC1 Today

We will be patching a new client and publishing Pub 89 to TC1 at approx. 1 pm today. Please check out all the bug fixes we have done and we look forward to your feedback.

UO Team

Bug Fixes

  • The Demon Slayer property will be properly applied to the Scepter of Pride.
  • Using Spirit Speak will no longer interrupt the Inspire bard song.
  • Owner bound items will no longer bind when placed on mannequins, stewards, or vendors.
  • Blessed quivers and wing armor can no longer be obtained on abyss ruleset shards. Existing blessed quivers and wing armor will lose their blessed status.
  • The drop rates for some of the Prism of Light keys has been increased.
  • Players can no longer recall out of Blackthorn’s Dungeon in Felucca.
  • Runes marked in the “Cat’s Lair” in Britain will be properly named when created.
  • Dupre’s Shield can now be dyed using a metal dye tub.
  • Several TIDs erroneously containing the article “a” have been fixed.
  • Obsidian statues will no longer require 11 obsidian fragments to create.
  • Runes marked near the Yomotsu Mines will be properly labeled.
  • Runes marked near the New Haven Mines will be properly labeled.
  • Blessed items that were previously equipped will be re-equipped when a player double clicks on their corpse.
  • City Trade deals now have an auto-renew option that can allow Governors to auto-renew a trade deal so long as funds are available.
  • The size of the election gump has been increased to accommodate long names.
  • The end date and time has been added to city stones for nomination and election periods.
  • The number of mobs spawning in Moonglow Bay has been reduced.
  • Vanilla seeds can now be obtained from Juka Mages, Plague Beasts, and Kappa.
  • The Bascinet and Kamishimo have been added to the list of Blackthorn Artifacts.
  • New Magincia Gardeners will sell Gardening Contracts that will allow a New Magincia Gardening plant to be maintenance free for 2 weeks. Plants will require care after the first server maintenance following the expiration date listed on the plant. Gardening contracts can be used on a plant once every other month.
  • Impassable objects placed near the Chaos Shrine in Felucca will be placed in the nearby barrel. The barrel’s contents are deleted after five minutes or when the barrel becomes full.
  • Academic bookcases can now be engraved using a wooden container engraving tool.
  • Fixed an area where players could become stuck in the Trinsic area of Blackthorn’s Dungeon.
  • The spelling of Britannia has been corrected on the “Bank of Britannia: Trinsic Branch” sign. This will occur after two maintenance cycles.
  • Paralyzation can no longer be negated with stoneform boots.
  • The inaccessible pumpkin patch in T2A near the City of the Dead has been removed from Halloween pumpkin spawn.
  • Fixed issue where Grizelda the Hag was not awarding items with the correct magical properties.
  • Vice vs Virtue pets can now be resurrected without having prerequisite veterinary or animal taming skills.
  • Phoenix armor deeds must now be in the player’s backpack to redeem them.
  • A shield can now be equipped with use of the Bracers of Alchemical Devastation.
  • Vice vs Virtue match points for kills has been increased from 25 to 100 per kill, Vice vs Virtue occupation match points has been decreased from 50 to 20 per second of occupation.
  • When reagents from the Blessed Statue are removed and dropped into a stack of similar reagents the statue will now update its art to the empty version.
  • SA item properties correctly spawn on loot located in champ spawn areas.
  • Pets/mobs no longer follow attackable players when stealth.
  • Players may no longer charm changelings regardless of the mobs current form.
  • Engraving tools must now be in a player’s backpack to be used for engraving.
  • Engraving tools may not be used on items that are currently contained in a dungeon container or a town container.
  • Added silver bracelets, silver rings and crooks to the cleanup Britannia system.
  • Players may no longer use Tokuno dyes, Haochi dyes or natural dyes on the Virtuoso suit.
  • Re-forged ranged weapons will now have the proper Defense Chance Increase and Hit Chance Increase item property applied.
  • New loot system ranged weapons will now have the proper Defense Chance Increase and Hit Chance Increase item property applied.

UO Herald - Game Updates

Happy Valentines Day

Update:

  All Cupid statues are place on all shards except for  Mugen, Wakoku, Hokuto, Formosa, Izumo, Mizuho, Yamato, Asuka, Arirang, Balhae, and Sakura.  Those will be placed after your normal maintenace cycle today.

Greetings Everyone,

Just wanted to let everyone know that we have an issue with the new art display of the Valentine Gifts. We are putting out a new client now, as soon as everyone has the client I will start placing the statues. Sorry for the confusion and delay!

Thanks,
Mesanna

Greetings Everyone,

Starting tomorrow morning we will be patching a new client and publishing all shards so we can deliver a Valentine's Gift to everyone. Cupid will not deliver your gifts till after you regular maintenance cycles. This year we are going to do something a little different. A Red Cupid will appear somewhere in the City of Compassion, once you find it you may claim your gift. The location will be different on all shards so happy hunting.

Happy Valentines Day,
UO Team


UO Herald - Hotfix

Vendor Search and Promo Code Updates

The updates to Vendor Search and the Promotional Codes are now complete. Vendor Search will update properly and you should see an increase in speeds in which you receive your Promotional items in game.

Thank you for your patience while we complete these tasks.

UO Team

Greetings Everyone,

We are going to be taking down the Promotional System to do some upgrades to it tomorrow, January 15th, starting at 10 am.ET. These updates will improve the processing and delivery speed of all promotional codes in game.

We will also be doing updates to Vendor Search for new items recently added. We are not taking it offline but you will notice that it will not update. We will post updates as each task is completed.

Thank you,

UO Team


UO Herald - Game Updates

Important Game Notice

The updates to Vendor Search and the Promotional Codes are now complete.  Vendor Search will update properly and you should see an increase in speeds in which you receive your Promotional items in game.

Thank you for your patience while we complete these tasks.

UO Team

Greetings Everyone,

     We are going to be taking down the Promotional System to do some upgrades to it tomorrow, January 15th, starting at 10 am.ET.  These updates will improve the processing and delivery speed of all promotional codes in game.

     We will also be doing updates to Vendor Search for new items recently added.  We are not taking it offline but you will notice that it will not update.  We will post updates as each task is completed.

Thank you,

UO Team