Europa
Greetings Everyone,
The problem that caused Europa not to return after their normal maintenance is currently resolved. We appreciate your patience during this down time.
UO Team
A New Shard for a New Legacy
Greetings Everyone,
The problem that caused Europa not to return after their normal maintenance is currently resolved. We appreciate your patience during this down time.
UO Team
Happy St. Patrick’s Day Everyone!!!
I wanted to address a few things from Stratics regarding IDOCs. I would also like to tell you about a few changes we are going to make. Currently in game, once a house goes into IDOC we had stated it would drop on the 5, 10, or 15th hour instead of 20. What was not said is it had to wait for a decay tick after those times. I will take blame for the miscommunication on this fact. We are fixing it so it will not wait for the decay tick and it will fall on the 5, 10, or 15th hour.
The Grubbers that appear when a IDOC house falls will lose all their items in their packs when they cross a server line. We have no plans to change the wiping of the co-owner or friends list. The owner of the house has the ability to re-add them at any time.
We hope this answers some of the questions and concerns we have been seeing.
Changes we are making…
You should see these changes within the next few weeks when we publish out our items for Easter.
Have a safe evening!
UO Team
Happy Friday Everyone,
We have had several of our players use the PEC already and they seem to be enjoying enhancing their events with her help. For those that do not know how to contact the PEC, you can email her at wraithbroadsword@gmail.com. or yo ucan leave a message at the small house by the Event Moderator hall near Blackthorn’s Bridge in Britian. You are also welcome to leave a message for her on the bulletin board if you like.
All player events that she assists with will be advertised on Facebook and pictures of the event taken and posted by Wraith. If you do not wish for her to do this please make sure you tell her in advance.
Have a great weekend,
Mesanna
こんにちはみなさん
本日の大和、出雲、倭国シャードにおける通常メンテナンスはおよそ2時間かかる見込みです。
メンテナンス時間短縮のため、近々すべてのシャードにおいて同種のメンテナンスを行う予定です。
どうぞよろしくお願い致します。
UOチーム
Greetings Everyone,
Today during the normal maintenance cycle Yamato, Izumo an Wakoku will have an extended down time of approx. 2 hours. We will be doing maintenance in the near future on all shards to cut down on maintenance times.
Thank you,
UO Team
Greetings Everyone,
We know everyone is really curious about what we are going to be doing next, so please take a few moments and watch our first Dev Diary! Enjoy!
Good afternoon everyone,
We will be releasing a new client and Publish 89 to European shards this evening and all North American shards during the regular morning maintenance cycles.
IDOC Housing changes
The changes we have made are to IDOC houses. Below are the details of the changes we have made:
Bug Fixes
World Building
Client Bug Fixes
All shards are now up and running. Thank you for your patience with us while we corrected this problem.
Mesanna
Good morning,
We are having some technical issues with the cloud servers, which is the reason why the West Coast shards are currently down. We hope to have this issue resolved and shards back up in approx.2.5 hours.
Thank you,
UO Team
Greetings everyone,
In an effort to increase the quality of support and streamline assistance for certain account and billing-related issues, Broadsword is now pleased to offer a new phone callback service to help resolve complex account and billing issues.
Please be aware that in-game issues are not part of this new initiative. Our Support team will attempt to resolve all account and billing-related issues via email first. The callback service will only be offered in situations where all attempts to resolve the issue via email have been exhausted. Our aim is to lessen the amount of back and forth sometimes required to reduce the total resolution time of complex, account and billing-related issues.
Tentatively, the Customer Support Team will be able to make callbacks between the hours of *12PM – 12AM EST* (noon – midnight) or *5PM – 5AM GMT*. Please keep that timeframe in mind when coordinating with the Support Team to setup a callback.
At this time, callbacks will only be offered in English.
Thank you,
UO Team
Good Afternoon Everyone,
We will be pushing Publish 89 to Izumo this afternoon during their normal Maintenance cycle and Origin will get it in the morning after their maintenance cycle. Please remember that character transfers for those two shard will be unavailable until we publish this out to production early next week.
I would also like to let everyone know that the Housing Database will be turned back on Friday 2/20/2015. If you feel your house is in decay and should not be, please either page a GM in game or email support@ultimaonline.com so we can help with this on an individual basis. When we turn on the housing database the decay of houses will pick back up where they left off.
Thank you,
UO Team
Good Afternoon everyone,
Due to the large number of houses going into decay we have turned off the Housing Warehouse until we can look into this issue further. We will keep everyone informed as to when it will be turned back on as soon as possible. Due to the holiday tomorrow we will not return to the office until Tuesday.
Have a great weekend,
UO Team