Frequently Asked Billing Questions:
Q. Can I transfer characters from one Account to another Account?
A. At this time, transferring characters between accounts is not a service that is provided. For now, that question is best forwarded to our Development team via the Feedback Form located here.
Q. What is the difference between an EA/Origin Account, a Master Account, and a Product Account?
A. An EA Account is the account is the account/email you registered with EA on their Origin Website. You would only use your EA/Origin Account to log into the Account Management at http://accounts.eamythic.com.
A Master Account, is an overall account name that is created to hold all of your Product accounts, and is used to link your accounts to your EA/Origin Account.
A Product Account is the term we use to reference your actual game account, this would be the account name that you use to log in to the game itself.
Q. I purchased a code from Origin and it didn’t work!
A. The first thing to be aware of, is that codes can be input in two different ways. On the Account Management page, and In-Game. (Some codes will require you to put them in both places).
Any codes you’ve purchased that affect your account outside of the game ( such as theme packs, or extra character slots ), will need to be input on the Account Management page at accounts.eamythic.com and then using the “Activate a Key” button.
Any code you’ve purchased that affects you In-Game ( Any code that actually grants you an item ), will need to be used In-Game using the “Help” menu, and then selecting “Promotional Code”.
If you are still experiencing issues with your code, send an email to firstname.lastname@example.org with the code you were given, and the receipt you received from Origin and they will assist you as best they can.
Q. How do I reset my password(s)?
A. To reset your Account Management page password, you will need to visit the following link:
To reset your In-Game password, please follow these steps:
1) Log into the Account Management page at http://accounts.eamythic.com/ ( Using your EA Account EMAIL and EA Account password. )
2) Select the Account you wish to change the password for in the drop down menu in the upper right hand corner.
3) Scroll down on the page, until you locate the Account Name that you’re trying to change the password for.
4) Select the “Change Password” button, this will lead you to a page that will ask you to set a new password.
Q. How do I subscribe my account?
A. First you will need to log into your EA Account at http://accounts.eamythic.com/ using your EA Account email and EA Account password.
Once there, locate the account you wish to update using the drop down menu in the drop-down menu at the top right hand corner of the screen.
Once you have the correct account selected, scroll down until you see the Account Name you wish to subscribe and select the “Subscribe” button. ( This will take you to a new page, where you can choose the renewal package you wish to subscribe with. )
Q. How do I change my Credit Card information?
A. You can remove and update your billing information with the following steps!
1) Log into the Account Management page at http://accounts.eamythic.com/ with your EA Account email and EA Account password.
2) Locate the account you would like to update the Card information for.
3) Select the “Subscribe” button.
4) Select the billing renewal you would like to use.
5) When you get to the page asking for your payment method, instead of adding a new card, select the “Manage Accounts” option in the top right corner of the page. ( This will load a new page, with your current CC information. )
6) Find the Card you wish to update, and select the “Edit” button, you can change the expiration dates and CSV numbers here.
7) If you have a brand new card, and wish to remove your old information, you can use the “X” button instead of “Edit”. This will remove the current information, and you can add a new card using the “Add a Card” button.
Frequently Asked In-Game Questions:
Q. I am in the Enhanced Client and I’ve lost (a part of my UI), help!
A. You can reset your UI by using the following steps.
1) Open your main menu by hitting the ESC key
2) Select User Settings
3) Select the Options tab
4) Scroll down the bottom of the page, and click the Reset UI Locs button.
This will reset all your UI elements to the top left hand corner of your client, and you can then move them to whatever location you wish.
Q. I am stuck and I cannot move!
A. At the top of your screen, you will see a button labeled “Help”. When you select this, you will be given several options to obtain assistance. The second one you see, “My character is physically stuck”, will teleport you out of the area you are in, into a town.
Q. How do I report another player for a violation?
A. Violation reports should be submitted under either the VERBAL HARASSMENT or PHYSICAL HARASSMENT categories. When you use these categories, you are given several options to select a target.
1) “Target Involved Players” provides a target cursor which allows you to select the player or players involved by simply clicking on them.
2) “Type Names of Involved Players” will you to type in the character name(s), please make sure you are correctly spelling the name of player you wish to report. This will work even if the player is in another area, or has logged out.
3) “Select Names of Involved Players” allows you to pick a name from a list of the characters nearby.
4) “Type Player ID’s of Involved Players” will allow you to include the unique player ID number which displays next to their character name in chat channels.
This will work even if the player is in another area, or has logged out.
Q. Some of my resistances are bugged in the negatives!
A. Should you find your resistances to be incorrect, please first remove all of your characters equipment and make sure they have NO buffs applied.
If you still find that your resistances are displayed incorrectly, please contact a GM.
Q. I placed a new house, and now my old house is condemned! What do I do?
A. Unfortunately, when you placed a new home it will condemn any other homes that you own. At this time, you may only have ONE house on ANY SHARD. The only exception to this is that you may own a second home on Siege Perilous.
The only way to save your now condemned home, would be to trade it to another player whom does not own another house.
Q. An item has fallen under my house and I can’t retrieve it!
A. The first thing you will want to try, is to turn on your Circle of Transparency to see if you can actually locate the item under your house and reach it.
If you cannot reach the item, please contact a GM as quickly as possible, and they will attempt to recover the item for you.
You can turn on your Circle of Transparency in the Classic Client by going to your Paper Doll and selecting the “Options” button. Then select the UO Symbol on the right hand side ( The second one up from the bottom ) and then click the “Use circle of transparency” checkbox.
In the Enhanced Client you can hit the ESC button, and then “User Settings”. On the “Graphics” tab you will find the “Use Circle of Transparency” checkbox.
Q. I ordered a pack from the Origin Store but I didn’t receive my In-Game items!
A. In the case of any codes purchased from the Origin Store that are meant to give you an item to use In-Game ( and token, or deed, etc ) please make sure you have first used the Code by going to the “Help” menu, and then selecting the “Promotional Code” button.
Once used, this will place the items in your current characters backpack, or if there is no room, it will place the items in your characters bank.
( In the case of the Rustic Theme Packs distillery, please be aware that the Distillery is a CRAFTED item, it is not granted simply by using the code. It can be crafted with 90 Tinkering. )
If the code comes back as invalid please copy and paste the code in once again, then backspace to remove the last letter or number and put it back in. This removes the extra space that deems the code invalid.
Q. My Account Age is wrong!
A. Please be aware that an account will only age while it is actively subscribed. If you have recently reactivated an account, were a trial, or were participating in any of our “Return to Britannia” campaigns, you would not have received any additions to your age.
Q. I have followed my treasure map, only to find the treasure under a house! How do I get my treasure?
While it is unfortunate that such a thing has occurred, the treasure map itself does have a default reset. If you find you are unable to reach a treasure chest once you have located it, if you give the map 30 days, it will reset and you will be able to go out searching for a new, hopefully more accessible chest.
Q. Ive lost my ship! How do I find it again?
A. If you find yourself having lost your keys, or your runes to your ship, please contact a GM as quickly as possible so that they can attempt to locate your ship and bring you back to it. The longer you wait, the more of a chance your ship will decay.
Q. My stats will not gain!
A. The skill gain system can at times make you feel like your skills are not gaining at all. As the higher your skills are, the longer it will take for them to actually gain points. The best place to find more information on how the system itself work, would be in the following link.
Q: I purchased a code from Origin but it didn’t work!
A: The first thing to be aware of is that codes can be input in two different places; the Account Management page and in-game (via the Help menu). Codes that must be activated in-game are typically items (dyes, pets, tokens, soulstones etc).
Account management-only codes are account enhancers (storage, character slots, timecards, game expansions). Only the Rustic and Gothic theme packs must be entered both in-game and at the account center.
When you enter a code, particularly via copy/paste, make sure you backspace after copying it to remove any blank spaces as these will prevent the code from being accepted. If you continue to experience issues with applying your code, contact Billing support via email@example.com with the code in question AND the receipt of purchase from Origin so they may assist you further.
Q: My house teleporters don’t work!
A: Should you find that your alchemical symbols no longer transport you between floors, you may reset or change your house foundation in order to fix the issue.
Q: Why can’t I trade my house to another person?
A: If you are unable to trade a house (and both players are under the house sign and not young), the player receiving the house may not have the required account updates in order to own said house. This typically occurs when a house has full storage upgrades present and the recipient’s account has no storage upgrades applied. The recipient will need to upgrade their storage in order to receive the house. Storage upgrades are obtained via the following ways (to a maximum of 60%):
Mondain’s Legacy expansion (20%)
High Seas pack (20%)
7th Character slot and Storage (20%)
Housing and Bank Storage Upgrade (20%)
Q: Why can’t I add my house storage upgrade code to my account?
A: There are more than one storage upgrade options available via the Origin store, each of which offers a 20% increase. Once one of these codes are applied to an account, house storage cannot be increased using a similar code. The types are as follows, and only one can be applied to an account:
7th Character slot and Storage
Housing and Bank Storage Upgrade
In an effort to increase the quality of support for certain account and billing-related issues, we have included the option for a callback service to help resolve specific issues that can arise.
Please be aware that this service is for account and billing related issues only, and will not be able to assist with In-Game assistance.
The callback service at this time, will only be offered by the Support Staff when all attempts to assist and resolve the issue through email have proven unsuccessful.