Starting with the Endless Journey update, we have begun to action accounts for multiboxing. Players are restricted from logging and controlling multiple characters at the same time with the assistance of software or third-party programs. Controlling multiple characters at the same time to attack NPCs or other players, or perform any other actions in a synchronized manner is considered multiboxing and will result in the associated accounts being suspended or terminated. Players who have multiple users in the same household playing from multiple machines, or are manually controlling each of their accounts, are not considered to be multiboxing.
The Contact Form allows players to submit petitions for assistance for account and billing issues as well as to report feedback, GM/EM reviews, or bugs in Ultima Online. The form features a drop-down menu containing the various categories for which players can submit their queries.
**THE CONTACT FORM CANNOT BE USED FOR IN-GAME ASSISTANCE**
Should you require assistance with an in-game issue, please use the “Help” menu on the affected character and choose the appropriate category:
- My character is physically stuck
- Another player is harassing me
Please be advised that any in-game issues submitted via the Contact Form will not be addressed.
Technical and Billing Support
The Customer Support Teams can be reached 24 hours a day, 7 days a week. Players can use this to request assistance with account, billing, technical, or other in-game issues. Players may use the Contact Form via the UO Herald of email one of the below addresses:
- Email firstname.lastname@example.org
- Submit an inquiry to Japanese support.
Policies and Rules
If you believe you have witnessed a violation of the Rules of Conduct, please contact a Game Master by submitting a harassment petition in game.If you are being physically harassed, the first thing you need to do is ask them to “please stop”. If they persist with the offending behavior after you have asked them to stop, page a Game Master using the appropriate Physical Harassment option.
For more information on how to report a player, please review the FAQ here.