Greetings citizens of Britannia,
We at Broadsword would like to welcome you to Ultima Online! This page will be your starting point for finding resolutions to problems that you may be experiencing within the Ultima Online game world or with account and billing issues. Answers to some of the more frequent questions can be reviewed here.
We would also like to take this opportunity to share with you some of the features and services available to you from our Support team.
We now offer a callback service for the more complex billing issues a customer may encounter. Below is an outline of the service:
- Players must initially contact the Billing department via firstname.lastname@example.org with a description of their issue and any pertinent account information.
- The support team will first attempt to resolve any issues via email contact, and customers must work with the agents via email to help resolve their issue.
- Should we be unable to resolve a particular issue after continued attempts via email, a callback can be scheduled with a Billing agent to attempt to resolve said issue.
- Callbacks are available between the times of 10 AM EST and 9 PM EST, Monday through Friday
- Certain issues cannot be handled via callback, which include but are not limited to:
- Feedback or bug reports
- Origin purchase refunds
- In-game issues
- Failed account verification information
In-game and billing support is available between the hours of 9 AM and 4 AM EST, 7 days a week, 365 days a year. Our agents will do their best to address your issue in a timely manner, and will also attempt to resolve your issue even if you happen to be offline. In these cases, an email will be sent to the address associated with the account with a description on how your issue was resolved.
We are delighted to have you here participating in this community and look forward to working with you to resolve any questions or problems that you may encounter. We wish you well on your adventures within Britannia, and we look forward to seeing you all in-game!