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Player Wiki

Find your Ultima Online answers quickly. Accessible 24 hours a day, 7 days a week. Search by category, keywords or phrases. This section is for frequently asked questions and up to date information regarding in-game issues.

Multiboxing Update

Starting with the Endless Journey update, we have begun to action accounts for multiboxing. Players are restricted from logging and controlling multiple characters at the same time with the assistance of software or third-party programs. Controlling multiple characters at the same time to attack NPCs or other players, or perform any other actions in a synchronized manner is considered multiboxing and will result in the associated accounts being suspended or terminated. Players who have multiple users in the same household playing from multiple machines, or are manually controlling each of their accounts, are not considered to be multiboxing.

Sanctioned Clients

The following clients are permitted for use to connect to the Ultima Online service:

Contact Us

For assistance with account or billing issues contact: support@ultimaonline.com

To dispute CS actions against play accounts contact: dispute@ultimaonline.com

To submit gameplay issues you believe is a bug: bugs@ultimaonline.com

For general feedback: uo@broadsword.com

**These email contacts cannot be used for in-game assistance, instead use the in-game help menu**

Should you require assistance with an in-game issue, please use the “Help” menu on the affected character and choose the appropriate category:

  • My character is physically stuck
  • Report a player for a Terms of Service or Rules of Conduct Violation
  • Other

Please be advised that any in-game issues submitted via e-mail will not be addressed.

Policies and Rules

One Time Reprieve

Terminated accounts are eligible for a one-time reprieve at least 1 year following the date of action.  To be eligible the account must have been a veteran account.  Requests for a one-time reprieve can be sent to dispute@ultimaonline.com.  All requests are handled on a case-by-case basis.

Shard Maintenance Schedule

United States East

(Maintenance: 5am EST/EDT)

  • Atlantic
  • Catskills
  • Chesapeake
  • Great Lakes
  • Lake Superior
  • Legends
  • Siege Perilous

United States West

(Maintenance: 5am PST/PDT)

  • Baja
  • Lake Austin
  • Napa Valley
  • Origin
  • Pacific
  • Sonoma

Japan

(Maintenance: 8am JST)

  • Asuka
  • Hokuto
  • Izumo
  • Mizuho
  • Mugen
  • Sakura
  • Wakoku
  • Yamato

Europe

(Maintenance: 5am GMT/UTC)

  • Drachenfels
  • Europa

Australia

(Maintenance: 5am AEST)

  • Oceania

Korea

(Maintenance: 9am KST)

  • Arirang
  • Balhae

Taiwan

(Maintenance: 8am)

  • Formosa