Knowledge Base

Find your Ultima Online answers quickly. Accessible 24 hours a day, 7 days a week. Search by category, keywords or phrases, or submit your own questions. This section is for frequently asked questions and up to date information regarding in-game issues.

Contact Us

The Contact Form allows players to submit petitions for assistance for account and billing issues as well as to report feedback, GM/EM reviews, or bugs in Ultima Online. The form features a drop-down menu containing the various categories for which players can submit their queries.

**THE CONTACT FORM CANNOT BE USED FOR IN-GAME ASSISTANCE**

Should you require assistance with an in-game issue, please use the “Help” menu on the affected character and choose the appropriate category:

  • My character is physically stuck
  • Another player is harassing me
  • Other

Please be advised that any in-game issues submitted via the Contact Form will not be addressed.

Technical and Billing Support

The Customer Support Teams can be reached 24 hours a day, 7 days a week. Players can use this to request assistance with account, billing, technical, or other in-game issues. Players may use the Contact Form via the UO Herald of email one of the below addresses:

English Support:

Japanese Support:

Dispute

For questions about suspended, terminated or hacked accounts, please email us at dispute@ultimaonline.com.

GM Reviews

Please let us know of any concerns, complaints, or compliments you may have with specific Game Support staff by sending an e-mail to gmreviews@ultimaonline.com and filling out the Contact Form.

Bug Reports

Bug reports regarding all shards, including a test center can be mailed to bugs@ultimaonline.com, or by filling out the Contact Form. Please include important information, such as the time, date, shard of the occurrence, the steps that caused the bug, and whether or not it was repeatable.

Feedback

We love hearing your feedback and ideas! Submit your suggestions, issues, and questions by filling out the Contact Form. Feedback will not generally get a response, we read and track each and every one.

Policies and Rules

If you believe you have witnessed a violation of the Rules of Conduct, please contact a Game Master by submitting a harassment petition in game.If you are being physically harassed, the first thing you need to do is ask them to “please stop”. If they persist with the offending behavior after you have asked them to stop, page a Game Master using the appropriate Physical Harassment option.

For more information on how to report a player, please review the FAQ  here.

Shard Maintenance Schedule