Why did it tell me my account is closed? As you may be aware, we’ve made some updates recently to our Account Center which can require the creation of new accounts and linking of existing ones. As such, this also means a lot of billing information must be updated or changed to work with these new features. Therefore, in an effort to avoid any possible complications and unnecessary charges, when an account is linked the older billing data which was associated with the account is removed. While this should not affect your current subscription, this does mean that you may […]
Why can’t I cancel my account? As you may be aware, we’ve recently made some updates and changes to our account center, so hopefully this will help assist in allowing you to cancel your account. The first thing you will need to check when attempting to cancel an account is whether the account in question has an automatic renewal package set up. If it does, then there should be a “Cancel” button beneath the account on the left next to the “Change Password”, “Active Key” and “Subscribe” buttons. If the account does not currently have an automatic renewal package set […]
I’ve logged into the Account Management page. now what do I do? This quick guide will take you through the re-activation and subscription and game time code process. In the top bar you will see the “Current Account” drop-down box which shows any Mythic Master accounts associated with your EA Account (email address). If you have multiple Master Accounts, select the one you want to use. Note for Ultima Online accounts: You have been assigned a Mythic Master Account. It is your Game Account with ‘_uo’ added. (If your Game Account is called “myaccount” your Mythic Master Account will be “myaccount_UO”). Under […]
Knowledge Base Find your Ultima Online answers quickly. Accessible 24 hours a day, 7 days a week. Search by category, keywords or phrases, or submit your own questions. This section is for frequently asked questions and up to date information regarding in-game issues. Multiboxing Update Starting with the Endless Journey update, we have begun to action accounts for multiboxing. Players are restricted from logging and controlling multiple characters at the same time with the assistance of software or third-party programs. Controlling multiple characters at the same time to attack NPCs or other players, or perform any other actions in a […]
Pages in the Gameplay category include topics related to quests, trading, and player guides.
Pages in the Items category contain item-related topics such as item properties, equipment, and artifacts.
Update 04/02/2015 5:03pm ET: The classic client patch issue has been resolved. Good Afternoon Everyone, Today everyone will receive a new client that is mandatory. You will need this client to log in and see the new art. By Saturday, April 4, 2015 at 12:00pmET you can head to the City of Britain and look for a pretty pink squirrel that you can double click to get one of two types of new potted plants. We have put in 2 rare hues and 16 other hues. We hope you enjoy them. Below are a few bugs we have also wanted to […]
Happy Friday Everyone,
We are looking for someone in the Herndon, VA. area that would like to come work with the UO Team 15 hours a week. We would need this person to be in the office with us. Below are some of the requirements necessary:
Good afternoon everyone, We will be releasing a new client and Publish 89 to European shards this evening and all North American shards during the regular morning maintenance cycles. IDOC Housing changes The changes we have made are to IDOC houses. Below are the details of the changes we have made: When a house goes into the condemned stage the house will go private and all access will be removed. Trial accounts will no longer be able to pick up loot from an IDOC house When the house drops Grubbers will spawn with some of the house loot in their packs, […]
Greetings everyone, In an effort to increase the quality of support and streamline assistance for certain account and billing-related issues, Broadsword is now pleased to offer a new phone callback service to help resolve complex account and billing issues. Please be aware that in-game issues are not part of this new initiative. Our Support team will attempt to resolve all account and billing-related issues via email first. The callback service will only be offered in situations where all attempts to resolve the issue via email have been exhausted. Our aim is to lessen the amount of back and forth sometimes […]
