Frequently Asked Billing Questions:  

The PEC or Player Event coordinator was created to assist players with their events. To submit for this assistance please email PEC Link atUopeclink@gmail.com . The PEC can also make suggestions to help make your events flow smoother. Here are the guidelines you need to follow to be considered for scheduling and assistance. For your submission to be considered official it MUST include both the PEC you intend to work with AND mesanna@broadsword.com. This is to keep everyone in the loop and informed of what is happening. If submissions are made and the correct parties ARE NOT included your submission […]

Live Events Live events and in-game events are a key feature in Ultima Online which makes it vastly different from any other MMORPG. There are different types of events, which are run over several days or at specific times. Events vary in difficulty and are a great place to meet up with your shards community. In-Game Events Live Events are often created and run by the developers of the game with assistance from the EM, Event Moderator, team: Seasonal Events: Around Thanksgiving, Halloween, Christmas, etc. there are often changes to the land making it slightly different and on occasion there […]

Creating Secure Password Did you know that the first line of defense against account theft is a secure password? The vast majority of people who have had their accounts stolen had very easy to guess passwords. What is a “secure password?” One that is easy for you to remember but not for others to guess. The best passwords utilize at least one capital letter, one lowercase letter and a number — and does not spell a word found in the dictionary or something that is publicly personal about you. Luckily, there are an infinite combinations of numbers and letters that […]

Why did it tell me my account is closed? As you may be aware, we’ve made some updates recently to our Account Center which can require the creation of new accounts and linking of existing ones. As such, this also means a lot of billing information must be updated or changed to work with these new features. Therefore, in an effort to avoid any possible complications and unnecessary charges, when an account is linked the older billing data which was associated with the account is removed. While this should not affect your current subscription, this does mean that you may […]

Why can’t I cancel my account? As you may be aware, we’ve recently made some updates and changes to our account center, so hopefully this will help assist in allowing you to cancel your account. The first thing you will need to check when attempting to cancel an account is whether the account in question has an automatic renewal package set up. If it does, then there should be a “Cancel” button beneath the account on the left next to the “Change Password”, “Active Key”  and “Subscribe” buttons. If the account does not currently have an automatic renewal package set […]

I’ve logged into the Account Management page. now what do I do? This quick guide will take you through the re-activation and subscription and game time code process. In the top bar you will see the “Current Account” drop-down box which shows any Mythic Master accounts associated with your EA Account (email address). If you have multiple Master Accounts, select the one you want to use. Note for Ultima Online accounts: You have been assigned a Mythic Master Account. It is your Game Account with ‘_uo’ added. (If your Game Account is called “myaccount” your Mythic Master Account will be “myaccount_UO”). Under […]